Contact and Support
Talk to a person, not a ticket queue
We answer in Hindi or English, usually the same day. If something went wrong during a paper, tell us which paper and we will look at the actual attempt rather than sending you a help article.
Email us
info.udaanvidya@gmail.com
The fastest way to reach us. Include your order number if it is about a payment.
Support hours
Mon to Sat, 9am to 8pm IST
Messages sent outside these hours are answered the next working morning.
Grievance cell
Same address, marked urgent
For data or billing grievances, write with "Grievance" in the subject. Acknowledged within 48 hours.
Before you write, this might answer it
These seven come up most often.
Each paper opens at midnight and closes 24 hours later. You can start whenever suits you inside that day. Once you begin, your own timer runs to the end and cannot be paused, so a three hour paper started at 8pm finishes at 11pm.
Wait about a minute and refresh. Payment confirmations from the bank occasionally take a few seconds to reach us, and access is granted automatically the moment they do. If it is still not there after five minutes, email us with the order number from your receipt and we will fix it straight away.
No. Each paper is a single attempt, because your rank is calculated against everyone who sat the same paper under the same conditions. Allowing a retake would make that rank meaningless for you and for everyone else.
Almost certainly not. The whole paper is loaded onto your device before your timer starts, and your answers are saved there as you go. When your connection comes back the answers are sent. If a paper still looks wrong afterwards, email us and we will check the logs.
Any reasonably recent phone, tablet or computer with Chrome, Edge, Firefox or Safari. Everything works on a phone including the question palette. For a three hour full length paper we would still suggest a larger screen if you have one, simply because long questions are easier to read.
No. Every paper has its own window and you can take whichever ones you want. Missing one does not lock anything else, and the full schedule is visible from the day you join so you can plan around school and coaching.
The moment a paper window closes, for everyone at the same time. This is deliberate: releasing them earlier would give an advantage to whoever sat the paper first.
Still stuck? Our How It Works page walks through the whole journey, and the refund policy sets out exactly when we refund.
Bengaluru, Karnataka, India